Shipping Policy

Effective Date: [15 Feb 2025]

1. Order Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• Orders placed after 12 PM SGT will be processed the next business day.

2. Shipping Partners

We partner with trusted logistics providers to ensure timely delivery:

• Ninja Van (primary partner for Singapore deliveries).

• J & T (Secondary partner for Singapore deliveries).

• Platform-specific couriers (e.g., Shopee Express, Lazada Logistics) for orders placed on e-commerce platforms.

3. Delivery Timeframes

• Singapore: 1–3 business days after processing.

• Delays may occur during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., weather).

4. Shipping Costs

• Free Shipping: Available for orders above [S$50].

• Standard Shipping Fee: $5 $50$

• Exact costs for your order will be displayed at checkout.

5. Order Tracking

• You will receive a tracking number via email/SMS once your order is shipped.

• Track your order directly through:

  • Ninja Van’s website/app (for standalone orders).

  • Shopee/Lazada/TikTok Shop’s order tracking portal (for platform orders).

6. International Shipping

• Currently, we only ship within Singapore.

7. Undeliverable Orders

• If a delivery fails due to incorrect address, unclaimed packages, or refusal by the recipient:

  • The customer will be responsible for reshipping costs.

  • Unclaimed packages will be returned to us, and a refund (minus shipping fees) will be issued after inspection.

8. Lost or Damaged Packages

• Report Issues: Contact us at https://tinklebel.com/contactwithin 48 hours of delivery with:

  • Order number.

  • Photo/video proof (for damaged items).

• Resolution: We will file a claim with our shipping partner and either reship your order or issue a refund.

9. Contact Us

For shipping inquiries:
TinkleBel Healthcare
Email: support@tinklebel.com
Response Time: 1–2 business days.